Cancellation & Refund Policy

Customers may cancel or request rescheduling of a confirmed booking by contacting Bloomynest.

To qualify for cancellation under the standard advance-cancellation policy, the request must be submitted at least 2 days (48 hours) before the scheduled service date and time.

• Cancellation at least 2 days (48 hours) in advance: The booking will be reviewed under the applicable refund conditions, including any inspection charges or material costs already incurred.
• Cancellation less than 2 days (48 hours) before the scheduled service: Refund eligibility will be assessed based on the work already performed, costs incurred, and the cancellation terms communicated at booking.
• Cancellation after work has started: Charges for work completed and applicable material or inspection costs may be deducted from the eligible refund, subject to the agreed terms and applicable law.

Any cancellation charges must be disclosed appropriately and comply with applicable consumer protection laws.

If a customer cancels a booking after a site inspection has been completed or materials have been purchased or specifically procured for the customer's project, the customer will be responsible for the applicable inspection charges and material costs, subject to the agreed quotation and applicable law.

The following conditions apply:

• Inspection charges: Customers must pay applicable inspection or consultation charges where the inspection has been performed and the fee was disclosed before booking.
• Material costs: Customers must pay for materials purchased or specifically procured for their project, to the extent that the costs are recoverable under the accepted quotation, disclosed cancellation terms, and applicable law.
• Work already completed: Charges for completed work will be calculated according to the agreed scope and payment terms.
• Remaining balance: Any eligible refund will be calculated after accounting for lawful, applicable charges and payments already made.

Bloomynest will communicate applicable deductions and the refund calculation to the customer.

A charge will not be imposed solely because it is labelled non-refundable; it must be supported by the applicable agreement, actual services or costs, and applicable law.

Customers may be eligible for a refund in circumstances such as:

• Cancellation within the applicable advance-cancellation window.
• Cancellation of a confirmed service by Bloomynest where the service cannot be delivered.
• Duplicate or incorrect payments.
• Payment for a service that was not provided.
• Other circumstances where a refund is required under the applicable agreement or law.

Refund eligibility depends on the booking status, services already delivered, applicable inspection charges, material costs, and the relevant cancellation conditions.

Once a refund has been approved, Bloomynest will initiate the refund within 3–7 business days.

The time taken for the refunded amount to appear in the customer's account may vary depending on the bank, payment gateway, card issuer, or original payment method.

If the refund does not appear within the expected period, customers may contact Bloomynest with their booking reference and payment transaction details.

If Bloomynest cancels a confirmed booking and cannot provide the agreed service, the customer will be informed of the available options.

These may include rescheduling or a refund of eligible amounts paid for services not delivered.

Any material or inspection charges retained in such circumstances will be assessed against the applicable agreement, the services actually performed, the costs incurred, and applicable law.

To request a cancellation, rescheduling, or refund, please contact Bloomynest and provide:

• Your name and registered contact details.
• Booking or order reference.
• Scheduled service date.
• Payment transaction reference, where available.
• Reason for cancellation or refund request.

Bloomynest will review the request and communicate the applicable conditions and outcome.