BloomynestTerms and Conditions

Bloomynest is an on-demand platform offering space improvement and property-related services for residential, commercial, and industrial properties.

Our services may include:

• Painting and repainting
• Waterproofing and leakage-related services
• False ceiling installation and related work
• Wallpaper installation
• Cleaning services
• Carpentry and related property services
• Thermal scanning and technical inspection services
• Other home improvement, maintenance, and property-related services offered on the platform

The availability of services may vary depending on your location, property requirements, technical feasibility, and service capacity.

Company Name: Bloomynest Private Limited

Brand Name: Bloomynest

Website: https://bloomynest.com/

You must be legally capable of entering into a binding contract under applicable Indian law to use Bloomynest and book services.

When creating an account, you agree to:

• Provide accurate, complete, and current information.
• Maintain the confidentiality of your login credentials.
• Notify us if you suspect unauthorised access to your account.
• Keep your contact details updated.
• Use your account only for lawful purposes.

You are responsible for activities conducted through your account, subject to applicable law.

Bloomynest may restrict, suspend, or terminate accounts involved in fraudulent activity, misuse of the platform, or violations of these terms, subject to applicable law.

Bloomynest offers property improvement and maintenance services based on the requirements submitted by customers.

The exact scope of work will depend on the service selected, property conditions, site inspection where applicable, materials required, and the quotation or work order accepted by the customer.

Please note:

• Service availability may vary by location.
• A preliminary estimate may change after a site inspection or technical assessment.
• Work outside the agreed scope may require a separate quotation.
• Additional work will be undertaken subject to the customer's approval.
• Service timelines may depend on site readiness, material availability, weather, access, and other relevant factors.

Any service description, photograph, illustration, or sample displayed on the platform is intended to help customers understand the service. Actual results may vary depending on site conditions, materials, lighting, and other circumstances.

Customers may request services through the Bloomynest website, mobile application, or other authorised communication channels.

Submitting a service request does not automatically guarantee booking confirmation or immediate service delivery.

The booking process may include:

1. 1Selecting the required service.
2. 2Providing property details and service requirements.
3. 3Scheduling a call, site visit, inspection, or consultation, where applicable.
4. 4Receiving an estimate or quotation.
5. 5Reviewing and approving the scope, price, and applicable terms.
6. 6Confirming the booking in accordance with the payment and confirmation requirements communicated by Bloomynest.

A booking will be treated as confirmed when Bloomynest communicates confirmation through the applicable channel and any stated confirmation requirements have been fulfilled.

Customers must provide accurate property details and ensure that the property is accessible at the agreed time.

Prices may depend on the area to be serviced, property condition, labour requirements, materials, surface preparation, accessibility, and the agreed scope of work.

Unless specifically stated otherwise, an initial estimate should not be treated as a final quotation.

Before work begins, customers should review the quotation and confirm:

• The agreed scope of work.
• Labour and material charges.
• Applicable taxes and additional fees.
• Any exclusions or limitations.
• The estimated completion timeline.
• Payment milestones, where applicable.
• Any warranty or after-service conditions offered for the specific service.

If additional work becomes necessary because of concealed damage, structural conditions, moisture, surface deterioration, or changes requested by the customer, the additional cost and scope must be communicated for approval before the additional work proceeds, except where immediate action is reasonably necessary to address a safety risk and applicable law permits it.

Bloomynest will not treat unapproved additional work as automatically accepted by the customer.

Customers agree to pay the amounts stated in the accepted quotation, booking confirmation, invoice, or other applicable payment communication.

Payment requirements may vary depending on the service and may include advance payments, booking fees, milestone payments, or payment upon completion.

The following conditions apply:

• Applicable taxes and charges will be communicated as required.
• Customers should use the payment methods made available through Bloomynest.
• Payments may be processed through third-party payment service providers.
• A payment confirmation or receipt may be provided electronically.
• Customers should retain their transaction reference for payment-related enquiries.
• Duplicate payments, failed transactions, and payment discrepancies will be reviewed upon receiving the relevant details.

A booking, site visit, inspection, or report may be subject to a separately disclosed fee. Any such charge and its applicable conditions should be communicated before the customer commits to the paid service.

Customers must not make payments to unauthorised individuals claiming to represent Bloomynest.

Customers may request cancellation or rescheduling through the available Bloomynest communication channels.

The applicable cancellation charges, refund eligibility, and rescheduling conditions may depend on the service booked, the stage of service delivery, any materials procured, and the terms communicated at the time of booking.

Our cancellation and refund process will follow the separate Cancellation and Refund Policy, which should be read together with these Terms & Conditions.

Important conditions:

• A cancellation request does not automatically guarantee a full refund.
• Any applicable cancellation fee must be disclosed in accordance with applicable law and the relevant booking terms.
• Refunds for eligible payments will be processed using the applicable payment method or another legally permissible method.
• Processing times may depend on the payment provider or bank.
• If Bloomynest cancels a confirmed service, the customer will be informed of the available refund or alternative arrangements, as applicable.
• Customers should contact Bloomynest promptly if they identify an incorrect charge or duplicate payment.

Nothing in this section limits any non-waivable consumer rights under applicable law.

To help ensure safe and timely service delivery, customers agree to:

• Provide accurate information about the property and requested work.
• Ensure authorised access to the service location.
• Arrange necessary permissions from the property owner, society, building management, or other relevant authority.
• Remove or secure valuable and fragile items before work begins, where reasonably necessary.
• Inform the service team about known hazards, restricted areas, or relevant site conditions.
• Provide access to water, electricity, or other facilities where required and agreed.
• Review the scope of work before authorising commencement.
• Make payments according to the agreed payment schedule.
• Communicate concerns or complaints promptly and respectfully.

Customers must not request unlawful work or knowingly conceal information that could create a material safety risk.

Service outcomes may depend on the existing condition of the property.

Before work begins, customers should disclose known issues such as water seepage, structural cracks, electrical hazards, damaged surfaces, concealed pipes, mould, or other conditions that could affect the service.

Bloomynest may recommend an inspection or additional assessment if the site conditions require it.

Where a service cannot safely or reasonably proceed because of site conditions, missing permissions, restricted access, or other material limitations, the work may need to be postponed, revised, or cancelled in accordance with the applicable booking terms and law.

Any proposed change in scope or price should be communicated to the customer for approval.

Bloomynest aims to provide services in accordance with the scope and specifications accepted by the customer.

Customers should inspect the completed work, where reasonably practicable, and report any concern within a reasonable time after identifying it.

When submitting a complaint, please provide:

• Your booking or order reference.
• A description of the issue.
• Relevant photographs, videos, or documents, where available.
• The date on which the issue was noticed.
• Any other information reasonably required to assess the complaint.

Bloomynest may arrange a review, inspection, corrective work, or another appropriate resolution depending on the circumstances and the applicable service terms.

Any workmanship warranty, product warranty, or service guarantee will apply only to the extent expressly communicated for the relevant service.

Nothing in these terms removes rights or remedies available under applicable consumer protection law.

Materials may be selected according to the quotation, customer preferences, technical requirements, and product availability.

Where a particular brand, grade, specification, or product has been agreed in writing, any proposed substitution should be communicated to the customer for approval.

Product warranties are subject to the applicable manufacturer's terms and conditions. Workmanship warranties, if offered, will be governed by the specific warranty terms communicated for the service.

Warranty coverage may be affected by factors such as improper use, lack of maintenance, unauthorised modifications, external damage, or conditions outside the agreed scope. Any exclusion must be applied consistently with applicable law and the express warranty terms.

Customers should retain invoices, warranty documents, and relevant service records.

Bloomynest may offer thermal scanning, inspections, and other technical assessment services to help identify potential property issues.

Customers acknowledge that:

• Findings depend on the conditions present during the inspection.
• Thermal images and other diagnostic observations may require interpretation alongside other evidence.
• A report may identify suspected issues without conclusively establishing their exact cause.
• Concealed defects may not always be detectable through a particular inspection method.
• Further testing or assessment by a qualified professional may be recommended.

Unless expressly included in the agreed scope, a technical report is not a structural safety certificate, legal certification, engineering guarantee, or assurance that every defect has been identified.

Where a report is provided only after payment, the applicable price, payment requirement, report delivery method, and any relevant refund conditions should be disclosed before the customer purchases the service.

Customers must not rely on a report as a substitute for emergency assistance or a specialist assessment where an immediate safety concern exists.

Service schedules may be affected by circumstances beyond reasonable control, including severe weather, natural disasters, government restrictions, transport disruptions, material shortages, site access restrictions, or unexpected site conditions.

If such circumstances materially affect a confirmed service, Bloomynest will make reasonable efforts to communicate the delay and discuss appropriate rescheduling or other arrangements.

This section does not excuse obligations that cannot legally be excluded or limit any applicable consumer rights.

Customers must not:

• Use Bloomynest for unlawful, fraudulent, or misleading activities.
• Submit false booking information or impersonate another person.
• Interfere with the security or operation of the website or application.
• Attempt unauthorised access to accounts, systems, or data.
• Upload malicious software or harmful content.
• Misuse personal information belonging to other customers or service personnel.
• Threaten, harass, or abuse staff or service personnel.
• Misrepresent payments, service completion, or complaints.
• Use the platform in a way that infringes applicable law or another person's rights.

Bloomynest may investigate suspected misuse and take proportionate action, including restricting access or reporting suspected unlawful activity to the appropriate authorities where warranted by law.

The Bloomynest name, logo, branding, website content, application interface, graphics, text, photographs, and other platform materials are owned by Bloomynest or used under appropriate permissions, unless otherwise indicated.

You may use the platform for personal or legitimate business purposes in accordance with these terms.

You must not reproduce, distribute, modify, commercially exploit, or create derivative works from protected Bloomynest materials without prior written permission, except where permitted by applicable law.

Customers must ensure that any content, photographs, or documents they upload may lawfully be shared for the requested service.

Bloomynest may collect and process personal information to manage accounts, respond to enquiries, schedule bookings, deliver services, process payments, provide customer support, and fulfil applicable legal obligations.

Information may include contact details, property information, booking history, communications, and photographs or technical records relevant to a requested service.

Personal information will be handled in accordance with the Bloomynest Privacy Policy and applicable data protection laws.

Customers should review the Privacy Policy to understand how information is collected, used, stored, shared, and protected, as well as the choices and rights available to them.

Certain functions may depend on third-party service providers, including payment gateways, communication platforms, mapping services, or other technology providers.

Use of such services may also be subject to the relevant third party's terms and privacy practices.

Bloomynest will take reasonable steps to manage its relationships with service providers, but the availability or operation of an independent third-party service may be outside our direct control.

Nothing in this section excludes responsibility that Bloomynest has under applicable law.

Bloomynest will perform its obligations in accordance with the agreed service terms and applicable law.

To the extent permitted by law, Bloomynest will not be responsible for losses arising solely from circumstances outside its reasonable control, inaccurate information supplied by the customer, or work and conditions outside the agreed scope.

However, nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights or liability that cannot legally be excluded.

Any claim relating to a service should be reported promptly with relevant booking details and supporting information so that it can be assessed appropriately.

To the extent permitted by applicable law, customers may be responsible for direct losses reasonably incurred by Bloomynest as a result of the customer's fraud, wilful misconduct, unlawful conduct, or material breach of these terms.

This provision does not make customers responsible for losses caused by Bloomynest's own breach, negligence, unlawful conduct, or other circumstances for which responsibility cannot legally be excluded.

Bloomynest may restrict or suspend access to the platform where reasonably necessary to investigate suspected fraud, protect users, maintain platform security, comply with legal requirements, or address a material breach of these terms.

Where appropriate and legally permissible, Bloomynest will provide notice or an opportunity to resolve the issue.

Suspension or termination will not remove payment obligations already lawfully incurred or rights that have accrued under applicable law.

Customers may stop using the platform at any time. Requests to close an account or delete personal information will be handled in accordance with the Privacy Policy and applicable legal retention requirements.

Bloomynest may update these Terms & Conditions to reflect changes in its services, technology, business practices, or legal requirements.

The updated version will be published on this page with a revised effective date or last-updated date.

Where required by law, material changes will be communicated and consent will be obtained where necessary.

Your continued use of the platform after an update does not override any consent requirement or non-waivable right under applicable law.

These Terms & Conditions are governed by the laws of India, subject to applicable mandatory legal provisions and consumer rights.

If you have a concern, we encourage you to contact Bloomynest first so that we can attempt to resolve it through our customer support and grievance process.

Nothing in these terms prevents you from approaching a competent court, consumer commission, regulator, or other authority where you are legally entitled to do so.

Any jurisdiction or dispute-resolution provision will apply only to the extent permitted by applicable law.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

The invalid provision will be interpreted or limited only as necessary to give effect to applicable law.

These Terms & Conditions, together with the applicable Privacy Policy, Cancellation and Refund Policy, accepted quotation, service-specific warranty, and booking confirmation, describe the terms governing your use of Bloomynest and the relevant services.

If there is a conflict between a general provision and a specific written service quotation or warranty, the applicable documents should be read together to determine the agreed terms, subject to applicable law.

No provision in these terms overrides a mandatory legal right.

If you have questions about these Terms & Conditions, a booking, a payment, or a service-related concern, please contact us using the details below.

Please include your name, registered contact details, booking or order reference (if applicable), and a clear description of your concern so that we can review it.

We will handle complaints in accordance with our applicable grievance process and legal obligations.